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Ho Chi Minh City · Est. 2014

Brookbase Claims Review

We read claim files the way a reserving committee wishes someone would: carefully, with reserve commentary and fraud-pattern notes that survive the next audit week.

Desk with claim documents, notebook, and reading lamp
Reading rooms in Phu Nhuan · secure remote file transfer available

Flagship engagement

Our Claims File Review is the engagement most insurers book first: a sampled set of open and closed files, read against your manuals, with a reserve recommendation schedule at the end.

From VND 45,000,000 · 2–6 weeks · On-site or remote

Claims File Review

Line-by-line examination of liability, quantum, and reserve adequacy. Fraud indicators are flagged where patterns appear; we leave booking decisions with your reserving committee.

See scope and process

Related review work

Supporting studies for finance committees, SIU desks, and audit weeks—kept as distinct engagements rather than renamed versions of the same report.

Reserve Adequacy Study

Independent look at case reserves versus emerging loss trends, with charts and narrative suited for actuarial and finance committees.

From VND 38,000,000

Review details

Fraud Pattern Report

Cross-file comparison to surface recurring providers, claim clusters, and documentation anomalies for SIU referral.

Quote based on portfolio size

Review details

Claims Audit Support

Second-pair-of-eyes preparation for internal audit or reinsurer audits, including evidence packs and interview briefing notes.

Daily rate from VND 12,500,000

Review details

From a recent motor sample

Client stories live on our reviews page; here is one voice from a regional motor book.

“Their motor sample caught three files where the garage estimate had drifted far past the photos. We adjusted two reserves before month-end.” Lan Pham · Claims Manager

How we work

Brookbase is a claims review practice, not a day-to-day adjusting desk. We sample, annotate, visualise patterns where they help the argument, and hand findings back to the people who own the book.

Learn the reading sequence we use across motor, property, and casualty files on our methods page.

Open our methods

From the journal

What we look for first in a Vietnamese motor claim file

Police abstracts, first garage estimates, and where reserve drift begins.

All field notes